New DreamFace Support System up and running
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DreamFace is pleased to announce that we have added a new bug tracking system to allow our supported customers to report and track problems they have identified in the software. The new system can be accessed at www.dreamface.org/support and offers complete bug tracking support. It is based on the popular Mantis web-based bug tracking system and some of the main features include:
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Simple to use web-based bug tracking open to end user
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Simple/Advanced Issue Pages
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Multiple Projects per instance
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Support for Projects, Sub-Projects, and Categories.
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Users can have a different access level per project
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Changelog Support
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Roadmap
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My View Page
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Search and Filter
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Full Text Search
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Simple/Advanced Filters
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Shared Filters (across users / projects)
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Built-in Reporting (reports / graphs)
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Email notifications
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Users can monitor specific issues
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Attachments (can be saved on webserver or in database - can also backup to an FTP account)
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Issue Change History
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RSS Feeds (news, issues matching saved filters, issues matching a specific project)
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Customizable issue workflow
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With our new bug tracking system we can better support our customers and make sure that the problems they encounter can be treated promptly. Customer’s can track the progress and resolution of their own problems. This system helps us to bring value to our customers making them better informed and putting them in control of their own DreamFace support.
Customers with DreamFace Silver, Gold or Platinum Support and Partners will be receiving notification by email shortly and can also contact us at support@dreamface.org for access to the new system.